We want charges to be fair and clear. Here's how charges work when something goes wrong, how to cancel, and when we refund. Refunds are handled by our support team at support@aimagicx.com.
Tasks that fail or stop
Before paid work starts, we hold up to its maximum price. You pay only for what was actually used: media that was delivered, and text or preparation work that was already processed. A stopped task or a partial result can still have a charge for the work done. Whatever wasn't used goes straight back to your balance, and your receipt shows the settled amount. If a task failed because of a problem on our side and you were still charged, tell us and we'll put it right.
Subscriptions
- You can cancel any time in Settings → Plan and usage. Your plan runs to the end of the period you paid for, and you can undo the cancellation until then.
- Changes to a paid plan take effect at your next renewal, so there are no part-period charges or credits when you switch.
- If a renewal was charged and you haven't used any of that period's mana, ask us within 3 days of the charge and we'll refund it.
- Partly used periods aren't refunded, except where the law requires.
Top-ups
- Top-up mana is valid for 12 months from purchase.
- A top-up you haven't started using can be refunded if you ask within 3 days of buying it. Top-ups you've started using aren't refundable, except where the law requires.
- The same applies to API top-ups.
Automatic top-ups
Automatic top-ups follow the same rules as top-ups you buy yourself. They only run within the per-purchase and monthly limits you set, and you can turn them off at any time. If an automatic top-up was charged that you didn't expect, write to us within 3 days; if you haven't used it, we'll refund it. A refund doesn't restore that month's automatic top-up limit.
What a refund does to your balance
When we refund a purchase, the refunded share of the mana it gave you is removed from your balance. Money goes back to the card or payment method you paid with, through our payment provider; how long it takes to appear depends on your bank.
Mistakes and problems
If you were charged twice, charged in error, or something went wrong on our side, email support@aimagicx.com with the date and amount. We'll put it right. Please contact us before disputing a charge with your bank; we can usually fix it faster.
Things that aren't refunded
- Mana that has expired, plan mana from a period that has ended, and mana given for free.
- Charges from providers you connected with your own keys; they bill you directly under their own terms.
Publishing apps, custom domains and app databases are included in your plan with no separate fee, so there's nothing extra to refund for them.
Your legal rights
Nothing here limits rights you have under consumer law where you live, including any right to cancel a purchase within a set period after buying it. See also our terms of service.